“Visiting Pigeon Forge with my family from Trussville, AL, we had just left church when our Acura starting showing symptoms of electrical failure. Before we could get back to our hotel, the car died in the middle of a busy roadway. On the verge of panic, I googled 'tow truck pigeon forge'. The first listing that came up was Carr's and I called. Whether it was just good luck or God's grace, it was the best phone call that I could have made. Remember, this is Sunday. Not only could they send a tow truck, but, their full-service shop is also open on Sunday!!! Amazingly, the tow truck was on the scene in less than 10 minutes. He called and requested a vehicle be dispatched to pick us up. The tow truck driver politely waited for the vehicle to arrive and then he took our disabled car to the shop. The driver of the courtesy vehicle delivered my wife and daughter to our hotel and then carried me to the shop. By the time I arrived at the shop, they had already off-loaded my vehicle, diagnosed the problem, and had arranged for the necessary parts to be delivered! I literally arrived at the shop less than 5 minutes before my alternator. They were able to swap alternators in less than one hour. It gets better!!! I was expecting to pay a premium for weekend services. Not so! Their weekend labor rate is less than the weekday labor rate that I am used to paying back home. Also, I am glad that I did not require a rental car. However, if I needed one, they can rent me a car right there at the shop! This place does it all. The staff is friendly and knowledgeable. They explained every charge and got me on my way in what I would consider record time. Honestly, since I live out of state, I will probably never do business with these guys again. However, if you live in the area or are visiting from out of town, do yourself a favor and keep their number handy in your vehicles. I would not hesitate to give them my highest recommendation. Thank you guys for saving my vacation!”
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Robert Benson